We always try to provide the best service possible but on occasions there may be the necessity to express a complaint. The following explains how this can be done so that any problems can be dealt with as quickly and efficiently as possible by our staff.
Making a complaint
Please put any complaint in writing or via e-mail to the practice manager who will then carry out an investigation. You will be kept informed and given timescales for responses.
We have a duty of confidentiality to our patients and will act in the strictest confidence. A patients consent must be obtained it it is not the patient making the complaint directly.
Dealing with the complaint
The practice manager can deal directly with administrative complaints whilst the senior partner will investigate clinical complaints.
You will receive an acknowledgement of your complaint within five working days and receive a response to the complaint within 10 working days.
We are always prepared to listen to your concern and will work with you to resolve these in a professional and conscientious manner. We would encourage anyone who is not entirely satisfied with their experience at the practice to contact a member of staff as soon as possible so that we may do everything we can to address any issues.